Refund Policy

Effective date: 25 October 2026

This policy applies to AnimationMap purchases processed through Paddle. Our Pricing page shows whether paid checkout is available.

Requesting a refund

Paddle is the Merchant of Record for these purchases. Refund eligibility follows the Paddle Refund Policy, its Buyer Terms, and applicable consumer law. Discretionary requests submitted within 14 days of a payment may be considered individually; a request is not an automatic refund guarantee. Statutory rights can provide different or additional protection.

Use the support link in your Paddle receipt or visit paddle.net to request a refund. You can also email [email protected] with your account email, transaction reference, and a description of the issue. Never send your password or full card details.

If something does not work

Tell us about a persistent export failure or a paid feature you cannot access so we can investigate. If we cannot resolve it, you may escalate the request to Paddle. Rights relating to faulty or misdescribed services remain unaffected.

Cancellation and access

Cancelling prevents future renewals and normally keeps Premium available until the current paid period ends. It does not automatically refund a charge. An approved refund or payment reversal may end the related Premium access. Paddle processes approved refunds to the original payment method where possible.

Your rights

This policy does not limit mandatory consumer rights or Paddle’s ability to provide a remedy under its policies. See our Terms of Service and Pricing page for subscription details.